Privacy Policy
Privacy Policy
Last updated: 18 August 2026
This Privacy Policy describes how Swiss Pro Egypt (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit or use our services, make a purchase from swisspro-eg.com, or otherwise communicate with us.
By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described here. If you do not agree, please do not use the Services.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date.
Information we collect directly from you
- Contact details — your name, address, phone number and email.
- Order information — name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information — username, password and other information used for account security.
- Customer support information — anything you choose to include when contacting us.
Information we collect about your usage
We may automatically collect information about your interaction with the Services using cookies, pixels and similar technologies. This may include device information, browser information, your IP address and details of how you use the Site.
Information from third parties
We may receive information from vendors and service providers who collect it on our behalf, including Shopify, which hosts our store, and our payment processors, who collect payment details in order to process your payment and fulfil your order.
How we use your information
- Providing products and services — processing payments, fulfilling orders, sending notifications about your account and purchases, arranging shipping, and handling returns and exchanges.
- Marketing — sending promotional communications by email or text where you have agreed to receive them.
- Security and fraud prevention — detecting and investigating fraudulent or malicious activity.
- Customer support and improvement — responding to you and improving our Services.
Cookies
We use cookies to operate and improve the Site, to remember your preferences, and to understand how the Services are used. For information about the cookies used by Shopify, see shopify.com/legal/cookies. Most browsers accept cookies by default; you can set your browser to remove or reject them, though this may affect how the Site works.
How we disclose personal information
- With vendors and service providers who perform services on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners, who will use your information in accordance with their own privacy notices.
- Where you direct or consent to disclosure.
- In connection with a business transaction, or to comply with legal obligations, enforce our terms, or protect our rights and the rights of our users.
We do not use or disclose sensitive personal information without your consent.
Third-party websites and links
Our Site may link to websites operated by third parties. We do not control and are not responsible for their privacy or security practices. Please review their policies before sharing information with them.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their information, please contact us to request its deletion.
Security and retention
No security measure is perfect, and we cannot guarantee absolute security. We recommend you do not use insecure channels to send us sensitive information. How long we retain your information depends on whether we need it to maintain your account, provide the Services, comply with legal obligations or resolve disputes.
Your rights
Depending on where you live, you may have the right to access, delete, correct or receive a copy of your personal information; to restrict processing; to withdraw consent; and to appeal a decision. You may also opt out of promotional emails at any time using the unsubscribe link. We will not discriminate against you for exercising these rights, and we may need to verify your identity before responding to a request.
Complaints
If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority.
International transfers
Your personal information may be transferred, stored and processed outside Egypt by our staff, service providers and partners.
Contact
For any questions about our privacy practices, or to exercise any of your rights, contact us at:
Swiss Pro Egypt
68 El Hegaz Street, Heliopolis, Cairo, Egypt
Email: info@swisspro-eg.com
Phone: +20 106 003 6708