FAQs
Ordering & Delivery
How do I place an order?
Browse or search for the product you want, open its page, and select Add to Cart. Go to Checkout, enter your delivery details, and confirm. You will receive an order number by email.
Do I need an account?
No. You can check out as a guest. An account makes it easier to track orders and reorder later.
Where do you deliver?
We deliver across all governorates of Egypt.
How long does delivery take?
1 to 5 business days. Cairo, Giza, Alexandria, Port Said, Ismailia, Suez, Qalyubia, Menoufia, Sharqiya, Gharbia, Dakahlia, Beheira, Damietta and Kafr El Sheikh are usually 1 to 3 business days. Other governorates take up to 5. Full details are on our Shipping Policy page.
What does shipping cost?
Orders over 5,000 EGP ship free. Below that, the fee depends on your delivery address and is shown at checkout before you confirm.
Payment & Instalments
Can I pay in monthly instalments?
Yes. You can split the cost of any Swiss Pro+ appliance into monthly payments through ValU, Aman, Souhoola, Trou, Klivvr, Mogo, Forsa, Seven, or CIB bank instalments. Choose your provider at checkout — the available plans and monthly amounts are shown before you confirm.
What payment methods do you accept?
- Cards — Visa, Mastercard and Meeza
- Instalments — ValU, Aman, Souhoola, Trou, Klivvr, Mogo, Forsa, Seven, CIB
- Mobile wallet — Vodafone Cash
- Cash on Delivery — on orders up to 7,000 EGP
Online payments are processed securely through Paymob.
Is there a fee for Cash on Delivery?
Yes, a 10 EGP service fee applies to Cash on Delivery orders.
Is there a limit on Cash on Delivery?
Yes. Cash on Delivery is available on orders up to 7,000 EGP. For larger orders, pay by card, mobile wallet, or in instalments — all of which work at any order value.
Returns & Refunds
Can I return a product if I changed my mind?
Yes. Under Egyptian Consumer Protection Law, you may return or exchange a product within 14 days of receiving it, without giving a reason and without paying any costs. The product must be in its original condition with packaging, accessories and labels.
What if the product is defective?
You have 30 days from receipt to exchange it or get a full refund, at no cost to you.
Do you offer exchanges?
Yes. You may exchange a product or take a refund — the choice is yours.
How do I request a return?
Email info@swisspro-eg.com or call +20 106 003 6708 with your order number. Our courier will contact you to arrange collection, usually within 3 to 5 days.
Can I cancel my order?
Yes, if it has not shipped yet. Contact us as soon as possible with your order number.
Warranty & Service
How long is the warranty?
Two years on every Swiss Pro+ appliance, covering manufacturing defects and malfunctions under normal use. If the same fault occurs three times, we replace the appliance.
Where can I get my appliance serviced?
We have 22 authorised service centres across 14 governorates, from Alexandria and the Delta through Cairo and Giza down to Sohag. Addresses and opening hours are on our Service Centers page.
Do you sell genuine spare parts?
Yes, through our authorised service centres.
Where to buy
Can I buy Swiss Pro+ in a physical store?
Yes. Our appliances are stocked by B.TECH, Raneen, Raya, Dubai Phone, The Tech Bar, and Altawhed & Alnour. See our Find us page.
Contact
How do I reach customer support?
Email: info@swisspro-eg.com
Phone: +20 106 003 6708